I've used various solutions during my lifetime and thus far, I find TeamWox to be the most feature complete and usable solution.
To get all of the functionality contained within TeamWox you would likely need to buy around a dozen different software programs, each costing a substantial amount of $$$$$. Add all these programs together and you get substantially more than the sum of all the parts.
One of the biggest advantages of TeamWox is that all the individual components actually communicate with each other, something that most other solutions cannot do. Imagine your CRM and your Support Suite actually working together and sharing a common data source - that is exactly what TeamWox does.
TeamWox also hooks up to an IP-PABX with the additional option of working with a VoIP system - you can hook it up to Skype or any number of other VoIP providers.
TeamWox is available as a standalone Server version - available free of charge for up to 10 users with competitive pricing thereafter, or as an SaaS product with a FREE two month trial and the seriously cost-effective price of $15/user/month.
The standalone Server is available free of charge to licensed Educational Establishments and Government Institutions can benefit from a substantially reduced price licence.
More information and download here: TeamWox Website
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